MindTouch Site Performance
Aug 16, 19:01 UTCResolved - Customer Business Impact:Some customer sites experienced slower than usual load times. In a minority of instances, there was temporary inaccessibility to the site and/or...
View ArticleMindTouch Search performance degradation
Aug 27, 17:46 UTCResolved - Search Service Disruption 08/24/18 Customer Business Impact:Some customers experienced a degraded Search experience. Problem SummaryMindTouch Search cluster was impaired by...
View ArticleMindTouch reporting issues
Sep 6, 01:47 UTCResolved - Root Cause Analysis: 09/05/18Customer Business Impact:Event metadata written from 8:40 AM PST to 10:00 AM PST were not recorded for the following services:Page HistoryDraft...
View ArticleMindTouch degraded performance: Indexer
Nov 29, 18:49 UTCResolved - The incident has since been resolved, and all events have been replayed. Thank you for your patience.Nov 29, 18:31 UTCInvestigating - The MindTouch Engineering team is aware...
View ArticleMindTouch degraded performance: Editor
Nov 29, 23:38 UTCResolved - The MindTouch Product Release went out just a few minutes ago. MindTouch Support and Engineering have tested that the Editor in MindTouch is working as expected at this...
View ArticleResolved: Reporting and Indexing
Dec 13, 22:00 UTCResolved - During the release on 12/13, several services failed to automatically restart. As a result, the data that is used in the following features was delayed by 1 hour 40 minutes....
View ArticleSite Degradation and Search
Dec 20, 20:59 UTCResolved - This incident has been resolved.Dec 20, 20:59 UTCUpdate - Root Cause Analysis Site and Search Issues 12/20/2018Customer Business Impact: From approximately 2018-12-20 8:07...
View ArticleMindTouch Degraded Performance: Sites loading slowly.
Jan 2, 22:55 UTCResolved - This incident has been resolved.Jan 2, 19:01 UTCMonitoring - MindTouch Engineering has identified the source of the slow load and addressed the issue. MindTouch sites will be...
View ArticleMindTouch Degraded Performance: Sites loading slowly
Jan 10, 00:03 UTCResolved - This incident has been resolved.Jan 8, 20:41 UTCUpdate - The issue has been resolved.Jan 8, 18:19 UTCMonitoring - MindTouch Engineering has identified the source of the slow...
View ArticleMindTouch Degraded Performance: Search experience degradation
Jan 22, 16:35 UTCResolved - This incident has been resolved.Jan 17, 16:59 UTCUpdate - We are continuing to monitor for any further issues.Jan 17, 16:59 UTCMonitoring - A fix has been implemented and we...
View ArticleMindTouch Degraded Performance: Potential slow load
Jan 23, 22:59 UTCResolved - This incident has been resolved.Jan 22, 20:15 UTCMonitoring - The MindTouch Servers have returned to normal conditions and the MindTouch Engineering team will continue to...
View ArticleMindTouch Service Degradation: Potential slow load and search degradation
Jan 25, 21:08 UTCResolved - This incident has been resolved.Jan 25, 18:25 UTCMonitoring - MindTouch sites and servers are now working as expected. The MindTouch Engineering team scaled up servers to...
View ArticleMindTouch Service Degradation: Reporting pages not functioning
Feb 1, 00:17 UTCResolved - The Google Charts resources have been updated by Google. No hotfix is needed at this time and MindTouch Support and Engineering have confirmed the functionality of the...
View ArticlePosthumous/Retrospective: Elastic Search outage beginning at 7:16 PM PST
Feb 5, 00:50 UTCResolved - Root Cause Analysis: Elastic Search outage beginning Feb. 04, 2019 at 7:16 PM PSTCustomer Business Impact:MindTouch Search was not working across all sites from 7:16 PM PST...
View ArticleMindTouch Service Degradation: Search pages slow or unresponsive.
Feb 13, 22:28 UTCResolved - This incident has been resolved.Feb 7, 18:16 UTCMonitoring - The MindTouch Engineering team is still determining a root cause at this time and there have been no further...
View ArticleSearch
Feb 21, 00:59 UTCResolved - This incident has been resolved.Feb 12, 19:56 UTCMonitoring - The MindTouch Engineering team is still determining a root cause at this time however there have been no...
View ArticleMindTouch slow loading CSS
Mar 11, 22:41 UTCResolved - Root Cause Analysis: Slow sites and incorrect styling 03/07/19Customer Business Impact:MindTouch sites were slow to load, and not styled properly, because custom CSS did not...
View ArticleMindTouch Service Degradation: Sites unavailable
May 24, 16:35 UTCResolved - Incident Report Performance IssuesService Disruption 2019-05-23Customer Business Impact: From approximately 2019-05-23 16:15:00 UTC until 2019-05-23 16:37:00 UTC all...
View ArticlePotential MindTouch Service Degradation: High load
Jun 6, 18:19 UTCResolved - MindTouch Server load has returned to the typical levels of traffic.Jun 6, 17:17 UTCInvestigating - MindTouch Servers are experiencing abnormally high load.
View ArticlePotential MindTouch Service Degradation: High load
Jun 10, 18:13 UTCResolved - MindTouch Server load has returned to the typical levels of traffic.Jun 10, 16:35 UTCInvestigating - MindTouch Servers are experiencing abnormally high load. Site load time...
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